Support
Get help with Meli, your AI on autopilot
Frequently Asked Questions
Who is Meli?
Meli is your AI on autopilot working 24/7. Meli proactively watches what matters to you (investments, news, market trends, weather) and acts when something important happens. Everything adapts to your patterns and what actually works for your life. Tasks you've been putting off, habits that never stick, overwhelming projects? Meli helps through reminders, progress tracking, and breaking things down. The AI that actually helps you get things done.
What can Meli help with?
Watching what matters to you: investments, industry news, market trends, weather, product availability, and anything else you care about. Meli monitors continuously and alerts you when something is relevant for you.
Acting on your goals by breaking down projects, tracking daily progress, and checking in to keep momentum. Not just planning but actually getting things done.
Learning your patterns to build habits that stick. Meli figures out what works for your specific life and adapts accordingly. Everything builds on what came before.
Can I customize what Meli helps with?
Yes. Meli adapts to how you want to work. Some people use Meli primarily for market monitoring, others for medication reminders, others for comprehensive project tracking. Just tell Meli what you need and Meli adjusts to your feedback, becoming fully personalized to you.
How is Meli different from ChatGPT, Claude, or other AI assistants?
ChatGPT and Claude reset after each conversation. Meli works between conversations, monitoring your investments, checking news that matters to you, tracking market trends. Meli maintains context over time and follows up proactively. Other AIs wait for you to ask. Meli is already watching, researching, and preparing what you need. It's the difference between a Q&A tool and an AI actually working for you.
How do I talk to Meli?
Type messages, hold the mic for voice, or share pictures. Meli understands images too (screenshots, photos, whatever you need help with). Say whatever's on your mind.
Does Meli remember our conversations?
Yes. It's one continuous conversation that builds over time. Meli tracks your progress, notices patterns, and follows up on things you mentioned earlier, whether that was yesterday or weeks ago.
How does Meli monitor things?
When you ask Meli to watch something, Meli checks it periodically between conversations: stock prices, news about topics you care about, weather, product availability. Only what you explicitly ask to monitor.
Meli only accesses public information and services you authorize. Think of it like having an assistant who checks your stock price every day so you don't have to.
You're always in control. See what's being monitored, adjust frequency, or stop monitoring anything instantly. Nothing happens without your explicit request.
What external services can Meli connect to?
External service connections are currently in development. Meli can search the web for real-time information, but direct integrations with third-party services are coming soon.
Is my data private?
Your conversations and memories are kept private to your account. Monitoring only accesses data sources you explicitly authorize. You control what Meli monitors and which external services connect to your account. You can revoke permissions at any time by asking Meli. You can also request your data be deleted. For full details, see our Privacy Policy.
What if I want to start fresh?
You can reset in Settings > Chat > Reset chat history. This wipes everything clean. Meli forgets all context, goals, and history. Like meeting for the first time.
What's Pro about?
Priority access and higher limits on all features. Check the Usage menu in the app or go to Settings > Subscription for details.
How do I manage my subscription?
Check the Usage menu in the app or go to Settings > Subscription, or through your device's subscription settings (App Store for iOS, Play Store for Android).
Can I use Meli offline?
Not yet. Meli needs internet to think and remember.
What AI model does Meli use?
Meli isn't just a single AI model. It's a full system designed from the ground up for personal productivity, combining multiple intelligence layers that remember, track, and proactively help. Not your typical chatbot.
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